Unique Style & COVID-19: A Shipping and Customer Service Update for You
Our Customers--Shipping Information
With the spread of COVID-19, online shopping continues to rise dramatically, and we are experiencing a variety of supply chain disruptions and delays. Besides, fulfillment center operations have shifted to implement increased cleaning and sanitation protocols as well as prioritize orders for household, safety, and medical essentials. As a result, our order processing timelines have been extended. Here’s what you will experience: For new orders, our shipping and delivery date expectations will show longer than you normally expect, Additionally, our timeline for returns and refunds has also been affected. Please note that it may take longer than the usual 10-15 Business Days for us to receive your return package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.
For our employees’ safety and yours, we’re taking extra precautions with additional cleaning and sanitation in our fulfillment centers. We will continue to try hard to commit to our core values even in the toughest times.
Our Employees & Vendors and More
Like you all, we are pivoting daily to keep up with the changing world, all with an eye to the safety and health of our employees and our community. To that end, all Unique Style employees and contractors—except for fulfillment center personnel as mentioned above—are officially working from home through November and beyond if needed. Every employee from marketing to our customer ervice team can access the programs they need to do their work seamlessly, including video conferencing, phone systems, email, and chat.
If you are curious as to other steps we are taking at Unique Style, here are a few of them:
- Canceled non-essential business travel.
- Increased the sanitation schedule and deep cleaning of high-touch surfaces.
- Deferred, moved, or canceled larger scale company events.
These changes help us adequately follow the social-distancing protocol and allow us to do what we can to protect our employees, our immediate community, and the city and surrounding regions. Stay safe out there.
Your Friends at Unique Style